General Sales Conditions - Wild Bed SAS.

INTRO

These conditions govern the contractual relations relating to the sale of individual stays between the company WILD DEB SAS and its customers, in the campsites and sites managed by WILD BED, in accordance with the provisions of articles L. 211-1 and following of the Code. tourism.
They regulate all the steps necessary for the making of the reservation and the payment of the stays, and regulate all their follow-up between the contracting parties.
Any document other than these general conditions of sale and in particular prospectuses, advertisements, catalogs, is only informative and indicative.

Definitions

"WEBSITE" means the website http://www.wildbed.fr, published by the company Wild Bed SAS.
“WILD BED” designates the campsites and sites managed by Wild Bed SAS.
“RENTAL” designates the rental contract for pitches or rentals in campsites and WILD BED sites.
"RENTALS" means all types of accommodation (chalets, lodges, mobile homes, tents, caravans, etc.) offered for hire by WILD BED.
"STAYS" means a rental accompanied by additional services which are defined in the special conditions.
"CUSTOMER" means any person reserving on the website, via the reservation center or directly with a campsite or a site whose contact details appear below in order to reserve, order and / or purchase any services offered by WILD BED

Entirety

These general conditions express all the obligations of the parties. In this sense, the CLIENT is deemed to accept them without reservation and this in accordance with the provisions of article 1126 of the Civil Code.
These general conditions for hiring and booking stays in a campsite or a Wild Bed site apply to the exclusion of all other conditions.
They are accessible on the website www.wildbed.fr and will prevail, where applicable, over any other version or any other contradictory document.
WILD BED and the CUSTOMER agree that these general conditions exclusively govern their relationship. WILD BED reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online.
If a condition of rental or reservation of stay were to be lacking, it would be considered to be governed by the practices in force in the sector of the rental of camping pitches and stays in sites for which the company is headquartered in France.

Subject

The purpose of these general conditions is to define the rights and obligations of the parties in connection with the rental, camping pitches, rental accommodation or stays offered on its various campsites and sites by WILD BED to the customer, from from the website www.wildbed.fr but also by telephone to its sites, by email, from social network messaging or by post.
Pre-contractual information The CUSTOMER acknowledges having had communication, prior to his reservation, of these general conditions of sale, rental and stays, and all
information listed in Article L. 111-1 of the Consumer Code.
The customer has all the information online or can have the services explained by the staff on site, by telephone or electronically.

SERVICES AND PRICES

1) IN WILD BED CAMPSITES:

Rental of camping pitches:

WILD BED provides the customer with a bare pitch, which can accommodate up to 6 people, for his tent, caravan or motorhome. Depending on the campsites, WILD BED offers different
types of locations the descriptions of which are presented on the website.
The price of the location: This is a fixed price per night of occupancy for the type of location concerned. The basic package includes an installation, 1 or 2 people and a vehicle. The “comfort” package also includes an electrical connection. Additional people (adults or children) or additional items present on the pitch (second vehicle, animal, tent or additional barnum etc.) are subject to an additional daily cost.
The basic package gives free access to sanitary and reception facilities, to the swimming pool (if applicable and to the opening dates & times), to the playgrounds and to the activities offered free or paid.
For security reasons, the number of people arriving for a stay may not exceed the capacity of the campsite.
Pitches are available from 14 p.m. on the day of arrival and must be vacated by noon on the day of departure.

Rental of rental accommodation:

The description, the definition of the rental seasons, the rental periods and the tariff periods appear on the website.
The rental price of an accommodation includes the rental of the accommodation, depending on the number of people (depending on capacity), charges (water, gas, electricity), a vehicle, access to reception services , the swimming pool (if applicable and at the opening dates & times), the playgrounds, other equipment and activities offered (free or paid).
For security reasons, the number of people arriving for a stay may not exceed the capacity of the accommodation.

The accommodation, fully equipped, must be repaired and clean upon departure. The rentals are all non-smoking.
Rentals are available from 16 p.m. on the day of arrival and must be vacated by 11 a.m. on the day of departure, except for specific promotions detailed in our commercial brochures and the website www.wildbed.fr.
Some campsites may on weekends, outside school holidays, accept a departure in the afternoon instead of 11am. However, the CUSTOMER must specify when booking or upon arrival that he wishes to leave at 16:XNUMX p.m. The campsite may refuse if the accommodation is occupied the same evening.

Assignment, subletting: All rentals are personal and cannot under any circumstances be transferred or sublet.

2) AT THE WILD BED SITES:

Stay in rental accommodation:

If the CUSTOMER chooses to stay in one of our accommodations, the price of the stay includes the rental of the accommodation, depending on the number of people (depending on capacity), charges (water, gas, electricity), a vehicle, access to reception services, to the swimming pool (if applicable and at opening dates & times), and to free or paid activities.
This package includes the provision of sheets and towels, and access to site equipment.

Stay in a campsite:

If the CUSTOMER chooses to stay with his own equipment on a campsite, the price of the stay is calculated on a flat-rate basis for 2 people which includes the provision of a WILD BED site for 2 people and a vehicle, the access to site equipment, activities and services defined in the special conditions. Additional people (adults or children) or additional items on the pitch (second vehicle, animal, additional tent, etc.) are subject to an additional daily cost.

Provision of accommodation / pitches:

Accommodation and pitches are available from 16 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure. On weekends, outside school holidays, insofar as the accommodation is not reserved the same evening, the CUSTOMER may have his rental / pitch until 16 p.m. He will simply have to make the request at the time of his reservation.
In the event of an early arrival and depending on availability on the site, everything will be done to reduce the CUSTOMER's wait.

PRICE EVOLUTION

Prices are dynamic and may change over the course of the season. WILD BED cannot under any circumstances be held responsible for a difference in cost between two stays reserved for the same period.
The prices indicated on the site are in euros, including VAT at the rate in force at the time of the receipt of the deposit and the full price. Any change or modification of the rate as well as any change in taxes applicable to the stay, on the invoice date, may be reflected in the price of the stay.

TOURIST TAX

The tourist tax collected on behalf of municipalities or communities and to be paid by the CUSTOMER is not included in our prices. Its amount determined per person per day. It is decided by the community and is variable according to the destinations, the ages of the people and could be modified during the year.

SPECIAL OFFERS

Promotional offers are subject to certain conditions, including availability. Furthermore, price reductions or promotional operations cannot be combined with each other unless otherwise stated.
On these occasions, customers may have paid different prices for the same stay. Customers who have paid the highest price will not be able to benefit from a
reimbursement of the difference between the price they paid and the promotional price.

RESERVATION AND PAYMENT - RESERVATION CONDITIONS

The customer has the possibility to make his reservation online, by telephone, by email or by mail, from the presentation of the pitches, accommodation and services offered on the site www.wildbed.fr.

All reservations must be accompanied by a payment including:
- A deposit, determined according to the rate chosen and depending on the date of reservation. This deposit will be between 30% and 100% of the total amount of the stay (rental only or rental with
benefits).
- Any booking / booking fees (see price list) and subscription to cancellation-interruption insurance.
Note that for stays of 1 and 2 nights in a campsite, the deposit requested is 100% of the amount of the stay.
Whatever the channel chosen, the reservation becomes effective only after sending the written confirmation of reservation by Wild Bed by email (and on request, by post) and, after receipt of the amount due for the deposit, and any costs. file and subscription to cancellation insurance.

RESERVATION ON WEBSITE

Regarding online reservations, for the order to be validated, the customer must accept, by clicking on the place indicated, these general conditions and validate his payment.
Following his reservation, the customer will receive a confirmation by email containing the details of his stay (content of the services, dates and duration, price and payment terms).
Electronic signature applicable to online sales
The online supply of the customer's bank card number and the final validation of the order will constitute proof of the customer's agreement:
- payment of the amounts due for the reservation,
- signature and express acceptance of all transactions carried out.
In the event of fraudulent use of his bank card, the buyer is invited, as soon as this use is noted, to contact the site where he reserved his stay.

TERMS OF PAYMENT

In the Wild Bed Sites:
The full price of the stay is payable:
- 30 days before the start of the stay
- Or immediately for any reservation made within 30 days of the start of the stay

In Wild Bed Campsites:
Payment of stay in Bare pitch: the balance of the stay must be paid the day before departure or the day of arrival, depending on the campsites.
Payment for the rental stay: The balance of the stay must be paid, without reminder from WILD BED, 30 days before the scheduled arrival date for the rental or on arrival at the campsite when the customer has not booked .
In the absence of full payment on the agreed date, WILD BED is entitled to consider that the customer has canceled his reservation and keeps the sums already paid.

RIGHT TO RETRACT

According to article L. 221-28 12 ° of the Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services provided on a date or at a determined periodicity.

PAYMENT METHODS

When booking, payment of the deposit or the entire stay is made by credit card (the cards accepted are those of the Carte Bleue, Visa, Eurocard / Mastercard networks). The transaction is immediately debited from the customer's bank card after verification of its data. In accordance with article L.132-2 of the Monetary and Financial Code, the commitment to pay given to the Wild Bed SAS CGV - SIRET 849 920 046 00018 RCS Caen - update June 10, 2019. Page 2
means of a payment card is irrevocable. By providing the information relating to his bank card, the customer authorizes WILD BED to debit his bank card for the amount of the deposit or the entire stay. To this end, the customer confirms that he is the holder of the bank card to be debited and that the name appearing on his bank card is indeed his.
Payment of the balance of the stay can be made by credit card, in cash in euros, by transfer to the Wild Bed bank account held at the Caisse d'Epargne de Normandie (IBAN FR76 1142
5002 0008 0017 6774 927 BIC CEPAFRPP142) and by check in euros up to 30 days before arrival at the campsite. Checks are not accepted on the campsite.

ALLOCATION OF PITCHES / ACCOMMODATION

The allocation of places (camping or rental), whether in a campsite or a WILD BED site, is carried out without distinction in the order of registration of reservations. The Management can in no way guarantee that the location or rental requested by the CLIENT will be allocated to him unless the latter, when making his reservation, chooses the “preferred location” option. If the accommodation / location of his choice is available, it will be assigned to him and, in return, he will have to pay a flat rate of 10 €.
However, in the event of force majeure, WILD BED reserves the right to modify the allocation of the pitch or the rental.

MODIFICATION OF STAY

A request for modification of the services provided for the stay by the customer may be made up to 10 days before arrival. In this case, WILD BED will make every effort to accede to this request depending on availability, if the chosen rate accepts the modifications. This modification request is subject to the collection of a fixed price of 30 € for each rental and / or each location. In the event that WILD BED is required to modify the services initially provided for the stay, it will do everything in its power to provide similar services. If it is impossible to provide the equivalent service, WILD BED will reimburse the CLIENT.

CANCELLATION AND INTERRUPTION OF STAY INSURANCE

Wild Bed SAS does not offer cancellation and interruption of stay insurance but the CUSTOMER is invited to take out insurance
personal when booking.

CANCELLATION OF STAY

Cancellation by WILD BED: the sums paid will be refunded and in compensation WILD BED will offer customers an equivalent stay (except in cases of force majeure).
Cancellation (total or partial) by the customer: he must notify WILD BED either by sending a letter to the following address: WILD BED SAS, Customer Service, 1 rue aux Hervieu, 14790 Fontaine Etoupefour; or by sending an email to reclamation@wildbed.fr. The date of receipt of the cancellation will determine any cancellation charges. Otherwise, the customer will be required to pay the sums due under the contract.
Whatever the cancellation date chosen, the costs of files and any insurance taken out are not refundable.

Cancellation scale for a stay in a Wild Bed Site:

For any stay canceled more than 30 days before the date of arrival, a cancellation fee of 40 € (or the total amount of the stay if it was less than 50 €), for each rental and / or each pitch, booking fees and any cancellation insurance subscription amount will be retained. From 30 days before arrival or in case of no-show at the site, the total amount of the stay is due and kept.

Cancellation scale for a stay in a Wild Bed Camping

Rental stay:

For any stay canceled more than 30 days before the date of arrival, a cancellation fee of 40 € (or the total amount of the stay if it was less than 50 €), for each rental and / or each pitch, booking fees and any cancellation insurance subscription amount will be retained. From 30 days before arrival or in case of no-show at the campsite, the total amount of the stay is due and kept.

Stay in a campsite:

For any stay canceled more than 30 days before the date of arrival, a cancellation fee of 40 € (or the total amount of the stay if it was less than 50 €), for each rental and / or each pitch, booking fees and any cancellation insurance subscription amount will be retained. From 30 days before arrival or in case of no-show at the campsite, the amount of the deposit is retained.

Non-consumption of ancillary services:

The fact of not having used the services provided for the stay cannot give rise to reimbursement.

STAYS / OFFERS / NON-MODIFIABLE AND NON-EXCHANGEABLE “1st SERVED” RATES

WILD BED can offer stays and rentals at preferential rates “1st served” on specific dates which are non-modifiable, non-refundable, non-exchangeable.
The cancellation and modification conditions provided for above are not applicable.
Consequently, no reimbursement can be made, including reimbursement of additional services which have been reserved in addition.

DELAYED ARRIVAL, EARLY DEPARTURE

In the absence of a message from the CUSTOMER to acknowledge receipt, specifying that he had to postpone the date of his arrival, the location or accommodation becomes available 24 hours after the date
arrival provided for in the rental contract, and full payment of the services remains required.
No reduction will be granted in the event of an early departure in rental accommodation (see reimbursement possibilities under the cancellation insurance).
In the event of an early departure during a stay in a bare pitch, we will only keep the deposit for the days not completed if the stay has been booked.

SECURITY DEPOSIT

For any stay in rental accommodation, a deposit of 50 € will be requested at the latest on arrival at the campsite, this deposit is also valid for bike rental. Payment may be requested by credit card. The latter will be returned in full on the day of departure or at the latest within eight days, after a household check and a satisfactory condition of the equipment.
Otherwise, the security deposit will be taken in full. Damages greater than the amount paid as a security deposit will be the responsibility of the customer after charging the security deposit.

HOUSEWORK

The CUSTOMER must return his accommodation in a perfect state of cleanliness. In the majority of our establishments, he can request that the cleaning be carried out by us, for a cleaning fee from € 35 (amount may vary according to the season or the destination - refer to the prices of the destination).

HOBBIES

Any free or paid activity mentioned on our website, in an email or offered on the site may, in certain circumstances, be modified or canceled upon your arrival on the site.

MINORS

Minors unaccompanied by their parents are not accepted on WILD BED sites.

ANIMALS

Only one pet is allowed per accommodation or pitch, upon payment of a lump sum per day. The CUSTOMER must indicate this when making the reservation or upon arrival on site.
Pets cannot move around freely and must be kept on a leash. They are not allowed in collective premises (sanitary facilities, snack bar, bar, restaurant, entertainment room). Their reception meets two conditions: - valid anti-rabies vaccination - identification by tattoo or chip certified by a card issued by the Société Centrale Canine.
The customer must bring the animal's health record and comply with the internal regulations of each site.
Dangerous or aggressive animals (1st and 2nd category dogs prohibited) as well as "new pets" are not accepted.

INTERNAL REGULATIONS

In order to facilitate the course of the stay for all our customers, internal regulations are available at the reception of each of our sites. We thank our customers for knowing it and respecting it. In the event of patent non-compliance with this regulation, the Site Director may take sanctions which may go as far as the termination of the contract.

LOSS, THEFT, DEGRADATION

WILD BED declines all responsibility in the event of theft and damage to personal items both in the accommodation and in the common premises. WILD BED cannot be held responsible for any
theft or damage to customers' personal items, except in the event of the campsite's proven failure to meet its contractual obligations. It is also recalled that the car parks are not guarded and that parking is therefore done at the risk and peril of the customer. WILD BED also declines all responsibility in the event of an incident involving the CUSTOMER's civil liability.

PERSONAL INFORMATION

Personal customer data is collected and processed by WILD BED SAS. Certain data is essential to manage the reservation of the CUSTOMER's stay and will also be used to send him information and / or promotional offers.
In accordance with article 40 of law n ° 78-17 of January 6, 1978, known as the “Informatique et Libertés” law, the CUSTOMER has the right to access, modify, rectify and delete personal data concerning you. . To exercise this right, please send us by mail and clearly your name, first name, address and, if applicable, your customer account number to: WILD BED SAS
1 rue aux Hervieu 14790 Fontaine Etoupefour, France

FORCE MAJEURE

All circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered grounds for exemption from the obligations of the parties and result in their suspension.
The party invoking the above circumstances must immediately notify the other party of their occurrence, as well as their disappearance.
All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: storms, floods, lightning, earthquakes, fires, shutdown of telecommunications networks or difficulties specific to telecommunication networks external to customers, blocking of means of transport or supplies.
The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the case of force majeure lasts longer than three weeks, the location and accommodation rental contracts will be automatically terminated.

PARTIAL NON-VALIDATION

If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

NO WAIVER

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

LANGUAGE OF THE CONTRACT

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.

MEDIATION

In the event of a dispute which arises concerning the validity, interpretation, execution or non-execution, modification or termination of the contract, the CLIENT and WILD BED will endeavor to find an amicable solution.
To this end, the customer will send his complaint by registered mail with acknowledgment of receipt to WILD BED SAS 1 rue aux Hervieu 14790 Fontaine Etoupefour, France or to the following address:
reclamation@wildbed.fr within one month of the stay.
In the absence of a response deemed satisfactory, by the client or by WILD BED, to a complaint formulated under the above-mentioned conditions, the most diligent party will submit the dispute to MEDICYS, a mediation body initiated by the National Chamber of Bailiffs. . For the complete information of the customer, it is indicated to him that recourse to MEDICYS is a free procedure for him, even if he would be at the initiative of his referral. To find out more about MEDICYS: http://www.medicys.fr/ In the event of failure of mediation, the client and WILD BED may apply to the competent French court.

APPLICABLE LAW

These general conditions are subject to the application of French law. This is the case for the substantive rules as for the rules of form. In the event of a dispute or complaint, the customer will first contact WILD BED to obtain an amicable solution.